May. 20, 2018

JUST RESPECT ME, TAKE CARE OF ME, AND I'M YOURS....FOREVER.

My needs are simple.  All I want are my daily essentials---"up and running"---like my car, my computer, and my phone.

March 1, 2018, when I re-located to Hot Springs Village, no one told me that my eighteen year relationship with T-Mobile....would be in jeopardy. Now more than ever, I must have a dependable phone-- especially at night--yet night after night in my new home, my phone searched--in vain--for a signal.

A neighbor suggested I use Suddenlink to connect with the internet so I immediately visited their nearby office.  After reviewing several promotional packages, I signed-up for one that offered internet, basic TV, and a home phone.

Trying to help, T-Mobile shipped me a "tower"--free of all charges-- to strengthen my cell phone signal.  T-Mobile, my trusty friend, has been with me, where-ever I lived and when-ever I commuted for work.  As a young but fast-moving company, they never wavered in their commitment to me, their customer.  And, because of their solid commitment to me, I've remained loyal to T-Mobile.

But, I soon noticed that my Suddenlink package was only dependable when I wanted Television. Most days, my computer couldn't connect with the internet and I discovered that my cell phone's new "tower" was designed to "work" in-partnership with WiFi or the Modem...or  Router....or whatever Suddenlink calls their little box with the flashing blue lights. I also learned that when the lights weren't shining--all steady and blue--there was little chance of having internet service or cell phone activity.

Week after week....I called Suddenlink. Week after week, one after another of Suddenlink's tech specialists visited my house. For a little while--sometimes 24 hours---my service would work then....the blue lights would start frantically-blinking again...and, like before,  they died.

I'm a patient person who is slow to anger yet....I know when I've had enough. Last weekend was extremely frustrating without the internet or phone service and my stress level had reached the danger point.  I desperately needed to post my thoughts and ideas to my website, to connect with my Facebook friends/my family, but most of all----to feel secure at 3 in the morning---when I lay awake, frightened, and alone.

So, last Monday I visited the Suddenlink office to set a Termination Date. I announced I had finally had enough; I wanted to end our "marriage".  A date was set for Thursday so a Technician could disable the loaned equipment and I could pay my final bill. I didn't cry, rant/rave, or show anger, but I kept our meeting short and to-the-point.

Imagine my surprise when, several hours later, a very professional looking/acting gentleman knocked on my door, introduced himself as Craig, and said his boss had instructed him to come to my house and "solve all her problems."

Craig came in and immediately got-to-work. What impressed me most was his take-charge attitude. Craig worked all afternoon and, before leaving, explained his need to return the next day to install new wiring for the most-reliable service.

In less than two days, Craig succeeded in connecting me securely with the internet while making certain that my cell phone reception was stable.  Then, after providing me with flawless, dependable internet and an at-home cell phone connection, Craig took the time, later that week,  to call and make-sure my equipment was  still "up and running".  Craig offered me his very-best service, determined to keep me as a Suddenlink customer.  And that, my friends, is what I call a BP---a Business Professional.

In my opinion, A Business is only as good as the Customer Service offered by each employee....from the Board Room to the Bath Room.

Simply,

Sally